FAQs

All of our practitioners are university trained. The podiatry qualification requires 4 years of full time theoretical study coupled with a minimum practical exposure of 1000 hours. Our podiatrists are all members of AHPRA and maintain a minimum of 20 hours per year of continued study and education. All practitioners are registered with the Australian Podiatry Board and are accountable to the Australian Health Practitioner Regulation Agency.

A General Practitioner referral to see one of our practitioners is only necessary if:

• You are a returned service veteran seeking treatment under a Gold or White Card
• You are seeking treatment under a work cover or third party insurance claim
• Your Doctor has recommended treatment as part of a complex health care management program or Enhanced Primary Care Program

Podiatrists are qualified health professionals specialising in the prevention, diagnosis, treatment and rehabilitation of disorders, medical and surgical conditions of the feet and the lower limbs. The Podiatrist’s scope of practice includes areas such as paediatrics, diabetes, sports injuries, structural problems, treatment of the elderly as well as general foot care.

The complex mechanics of feet (52 bones, a network of muscles, joints and ligaments) and a wide range of foot problems (over 200 identified conditions) demand professional expertise.

Please remember to bring any recent X-rays or scans you may have that relate to your complaint. If you have been recommended to see us by another health professional, any paperwork or letters from the referring practitioner relating to your complaint will help with your consultation. Ideally you should wear clothing you are comfortable in and that will allow our practitioners to easily assess your legs and feet. We ask you to also bring your most commonly worn pairs of shoes/footwear so we can assess what shoes you wear and how we can help.

At your initial consultation we will map out your concern, problem, or vision. We will identify and explain the mechanisms and causes for route to achieving this and work with you to create a treatment plan to best meet your individual holistic goals – whether they are pain, performance or aesthetic related.

There are several factors you should consider when choosing a podiatrist

• Are they registered with the Australian Health Practitioner Regulation Agency?
• Do they provide on the spot claiming for private health funds saving you the time and hassle of chasing up your rebates?
• Do they track and record all sterilization data in accordance with the Australian Infection Control Standards?
• Are they Accredited practitioners committed to ongoing education ?
• Do they offer short waiting lists so you can have your problem seen to and fixed quickly?
• Do they offer flexible appointment times to work in with your needs/life

Ingrown toenails are one of the more common conditions that a podiatrist will treat. To better understand the pathology and how we treat ingrown toenails click here.

Plantar fasciitis (osis) “heel pain” is a debilitating condition that causes pain in the heel or arch of the foot. It is caused by excessive strain on the plantar fascia ligament on the bottom of the foot.

If not diagnosed and treated early this condition can become chronic and lead to long standing foot problems. Our experienced team is highly trained in managing heel pain.

Click here for more information on heel pain.

A general consultation is a core podiatric service that focuses on dealing with a wide range of feet treatments and will include an expert diagnosis and a foot treatment. A general consultation can include any of the following treatments:

• Nail Care
• Ingrown Toenail Treatment
• Corn Removal
• Hard Skin (Callus) Removal 
• Wart Treatments 
• Tinea Treatment 
• Other Skin Pathologies

Yes we regularly treat children.

Children are one of our larger patient demographics which is no surprise considering the rapid growth spurts they have and the levels of activity they participate in.

We conduct a thorough Paediatric assessment and screening on all children who present to Enable Podiatry.

Click here for more information on Paediatric Podiatry.

Yes we do offer a home visit service. There are additional costs with a home visit due to the time it takes to leave the clinic and visit your home. We do home visits in a 5km radius of either of our clinics. Please contact us to discuss your needs for a home visit for more information.

We accept payment via all types of Visa & Mastercard, HICAPS and cash payments.

Sorry we do not accept Cheques, American Express or Diners Cards.

Podiatry is considered an allied health profession by the Australian government. For patients with chronic diseases and complex care needs there may be eligibility for a medicare rebate. For medicare benefits to be payable for podiatry services, a patient must be referred to a podiatrist by a GP. There are frequency limits to the number of visitations available however. We do not bulk bill, we are able to process your Medicare claim on the spot an issue you the rebate.

Whilst we do accept Veterans Affairs claims, your coverage will depend on the type of card you have. For Veterans with a Gold Card, you will be completely covered for all podiatry services. For Veterans with a White Card, DVA will fund podiatry services if they are required because of an accepted war or service related injury or disease. We recommend speak with DVA prior to a consultation to identify your level of entitlement. We will need a referral letter from your GP in order to claim through DVA.

Private health funds do cover ancillary health services that include podiatry. Whether your cover includes podiatry will depend on the level of cover that you have with your provider. Whether you are eligible to claim back your podiatry charges will depend on the scope of your insurance coverage. We have HICAPS claiming on site therefore you will only be required to pay the gap.

Yes we do have HICAPS claiming facilities on site.

We have dedicated disabled parking on-site. Our facility is also wheelchair accessible.

As registered health practitioners we are required to abide by our medical responsibility to maintain patient confidentiality unless expressly advised otherwise by the patient.

Unless advised expressly by you, your information will not be shared with anyone else unless legally required to do so. Click here for more info.

We appreciate 24 hours notice for cancellations when possible. However we know the unexpected can often happen, so a courtesy phone call if you are going to miss an appointment is always appreciated.

An appointment which is cancelled or rescheduled with less than 24 hours notice, may incur a fee of 50% of the consult rate.

If you miss an appointment, without giving notice, then the full rate of the appointment may be charged.